Raleigh tree service company, consumer disagree on scope of work

Raleigh tree service company, consumer disagree on scope of work

Member complaint

I hired Young’s Tree Tech of Raleigh, North Carolina, to cut my trees, and leave the branches in a natural area so they could be burned. They piled all the tree limbs and very large logs on top of each other, making for an unmanageable burn pile.

The tree stumps in the front yard were not ground per the contract at the time of service because the ground was too soggy for the stump grinder. I spoke with the owner before he left the job site, and he promised to return to finish the job once the weather dried.

Unfortunately, I paid him based on his word. After several phone calls and rounds of correspondence, he was not willing to finish the job or provide a refund, and he notified me that he considered the job finished.

I had to hire a second tree service to finish the job, which cost time, money and innumerable frustration. I'd like a $500 refund.

Donna Gutterman, Raleigh

Provider response

I sent the member an email that included the original estimate that was quoted. The estimate was agreed upon prior to beginning the work. The work contract specifically stated that the wood and limbs were to be left in her backyard, and the front yard stumps are the only ones to be grounded.

She was present at the work site, but did not express any concerns. She paid upon completion, and it wasn’t until a later date that she expressed concern for the work and her requested burn pile. It isn’t our policy to leave unmanageable burn piles.

It clearly states at the bottom of every estimate we provide that cleanup is included in final price, unless otherwise requested by the customer. In this specific quote, the member wanted the wood left on site. A lower price was quoted since we didn’t haul away the wood.

She wants us to perform additional work without being compensated, which isn’t an option for my full crew with all the equipment and trucks.

I asked if she wanted a quote for the new work, but she expected a refund for work that was already done, so no resolution could be met.

Johnelle Alston Young, owner

Status

Stalemate

Check this out: Angie’s List guide to tree care and services

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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