Queen Creek contractor fixes homeowner’s pool pump problem

Queen Creek contractor fixes homeowner’s pool pump problem

Member complaint

I hired Polar Pools & Spas of Queen Creek, Arizona, to build our dream swimming pool for just under $100,000. Before the pool was completed and the permit obtained, the owner Skip [Harwood] came to my house with his electrician and said they’d have to upgrade the electricity to support the pool pump. They said it would cost $1,500 and Skip told me to write a check payable to the electrician. Now when the pool pump is on, the electrical breaker trips, causing the plugs and appliances to turn off.

I called Skip several times for over a month to check on the status of the electrical upgrade. He told me that the county was taking a long time to issue permits and to be patient.

I decided to call the county and was told that a permit application was never submitted. I called Skip immediately, and he said he would call me back after he contacted his electrician. When Skip didn’t contact me, I called him and asked him to return the $1,500. I would hire another electrician to do the upgrade.

Skip said if I ever got the money, it would not be from him. To my surprise, Skip said he wasn’t responsible for the problem because I paid the electrician, not him, even though he told me to make the check payable to the electrician.

I didn’t think this would be an issue because Skip always had me make direct payments to his subcontractors. I told him that he was the only contractor I hired and that was after I made sure he was licensed, bonded and had a good consumer rating. I expected him to make sure the work got done or return my money.

He cursed at me, asked if I was threatening him, and hung up the phone. He hasn’t responded to my phone calls or messages since then.

I want the company to refund the $1,500 I paid to the electrician so I can hire another electrician to upgrade the electricity.

Christian Jones, Gilbert, Arizona

Status

Resolved

Editor’s note: The member informed Angie’s List that Polar Pools & Spas Enterprises provided a refund.

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