Queen Creek contractor fixes homeowner’s pool pump problem

Queen Creek contractor fixes homeowner’s pool pump problem

Member complaint

I hired Polar Pools & Spas of Queen Creek, Arizona, to build our dream swimming pool for just under $100,000. Before the pool was completed and the permit obtained, the owner Skip [Harwood] came to my house with his electrician and said they’d have to upgrade the electricity to support the pool pump. They said it would cost $1,500 and Skip told me to write a check payable to the electrician. Now when the pool pump is on, the electrical breaker trips, causing the plugs and appliances to turn off.

I called Skip several times for over a month to check on the status of the electrical upgrade. He told me that the county was taking a long time to issue permits and to be patient.

I decided to call the county and was told that a permit application was never submitted. I called Skip immediately, and he said he would call me back after he contacted his electrician. When Skip didn’t contact me, I called him and asked him to return the $1,500. I would hire another electrician to do the upgrade.

Skip said if I ever got the money, it would not be from him. To my surprise, Skip said he wasn’t responsible for the problem because I paid the electrician, not him, even though he told me to make the check payable to the electrician.

I didn’t think this would be an issue because Skip always had me make direct payments to his subcontractors. I told him that he was the only contractor I hired and that was after I made sure he was licensed, bonded and had a good consumer rating. I expected him to make sure the work got done or return my money.

He cursed at me, asked if I was threatening him, and hung up the phone. He hasn’t responded to my phone calls or messages since then.

I want the company to refund the $1,500 I paid to the electrician so I can hire another electrician to upgrade the electricity.

Christian Jones, Gilbert, Arizona



Editor’s note: The member informed Angie’s List that Polar Pools & Spas Enterprises provided a refund.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!