Providence locksmiths discuss their keys to good service

Providence locksmiths discuss their keys to good service

As a locksmith, what are some of the services you provide?

Matthew Carmone: "I install deadbolts, rekey locks and repair locks."

Francesco Therisod: "We take care of mechanical locks and electronic locks on cars, and we specialize in safe work."

Michael Boisclair: "We do lockout services on houses and cars, and we install deadbolts, panic hardware devices and do some safe work."

What's the most common request you get from customers?

Matthew Carmone: "To rekey locks."

Francesco Therisod: "Deadbolt installation, replace lost car keys, and help with a lockout."

Michael Boisclair: "To rekey a house or open a lock."

How do you charge?

Matthew Carmone: "I charge by the hour."

Francesco Therisod: "We charge by the distance."

Michael Boisclair: "There's a service fee and then it's an hourly rate."

What's the average fee for customers locked out of their house, their car or their safe?

Matthew Carmone: "The average is $75 an hour."

Francesco Therisod: An average cost is between $49 and $85."

Michael Boisclair: "It's $65 for a service call, and then it's $50 an hour."

Before you start a job, do you require some type of identification?

Matthew Carmone: "Only if I'm opening a house or a car."

Francesco Therisod: "Yes, you must show identification."

Michael Boisclair: "Yes, absolutely."

What happens if the customer's ID is locked up and they can't get to it?

Matthew Carmone: "They have to show it to me as soon as I open the lock. If they can't, I'll call the police."

Francesco Therisod: "Once the car or house is open, they must show me proof. We always take down the license plate and VIN numbers for our own records."

Michael Boisclair: "We'll call the police just to cover ourselves and to let them know what's happening."

How many locksmiths work for your company?

Matthew Carmone: "Just myself."

Francesco Therisod: "We have five technicians."

Michael Boisclair: "Three. We're all family."

Do you have any advice for people who lock themselves out of their cars or homes all the time?

Matthew Carmone: "Have a spare key made and give it to a neighbor or hide it."

Francesco Therisod: "Make a spare key and give it to someone you trust."

Michael Boisclair: "The best thing is to buy a box with a combination that stores a key."

Do you have any funny or memorable experiences from your experience as a locksmith?

Matthew Carmone: "A gentleman was locked inside the bathroom. His wife had to call me to come let him out."

Francesco Therisod: "When the store first opened, Harry Houdini used to come in to get some of his tricks worked on. He was a friend of the original owner."

Michael Boisclair: "A lot of the time we'll go to rekey a house that is supposed to be empty and people from the street have been living in it."

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