Providence locksmiths discuss their keys to good service

Providence locksmiths discuss their keys to good service

As a locksmith, what are some of the services you provide?

Matthew Carmone: "I install deadbolts, rekey locks and repair locks."

Francesco Therisod: "We take care of mechanical locks and electronic locks on cars, and we specialize in safe work."

Michael Boisclair: "We do lockout services on houses and cars, and we install deadbolts, panic hardware devices and do some safe work."

What's the most common request you get from customers?

Matthew Carmone: "To rekey locks."

Francesco Therisod: "Deadbolt installation, replace lost car keys, and help with a lockout."

Michael Boisclair: "To rekey a house or open a lock."

How do you charge?

Matthew Carmone: "I charge by the hour."

Francesco Therisod: "We charge by the distance."

Michael Boisclair: "There's a service fee and then it's an hourly rate."

What's the average fee for customers locked out of their house, their car or their safe?

Matthew Carmone: "The average is $75 an hour."

Francesco Therisod: An average cost is between $49 and $85."

Michael Boisclair: "It's $65 for a service call, and then it's $50 an hour."

Before you start a job, do you require some type of identification?

Matthew Carmone: "Only if I'm opening a house or a car."

Francesco Therisod: "Yes, you must show identification."

Michael Boisclair: "Yes, absolutely."

What happens if the customer's ID is locked up and they can't get to it?

Matthew Carmone: "They have to show it to me as soon as I open the lock. If they can't, I'll call the police."

Francesco Therisod: "Once the car or house is open, they must show me proof. We always take down the license plate and VIN numbers for our own records."

Michael Boisclair: "We'll call the police just to cover ourselves and to let them know what's happening."

How many locksmiths work for your company?

Matthew Carmone: "Just myself."

Francesco Therisod: "We have five technicians."

Michael Boisclair: "Three. We're all family."

Do you have any advice for people who lock themselves out of their cars or homes all the time?

Matthew Carmone: "Have a spare key made and give it to a neighbor or hide it."

Francesco Therisod: "Make a spare key and give it to someone you trust."

Michael Boisclair: "The best thing is to buy a box with a combination that stores a key."

Do you have any funny or memorable experiences from your experience as a locksmith?

Matthew Carmone: "A gentleman was locked inside the bathroom. His wife had to call me to come let him out."

Francesco Therisod: "When the store first opened, Harry Houdini used to come in to get some of his tricks worked on. He was a friend of the original owner."

Michael Boisclair: "A lot of the time we'll go to rekey a house that is supposed to be empty and people from the street have been living in it."


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!