Price to fix wind-damaged roof disputed

Price to fix wind-damaged roof disputed

COMPLAINT: David Demmon, Galloway, Ohio

"Muth & Co. Roofing of Westerville completely replaced my wind-damaged roof. They're a very reputable company and provided all estimates and documentation upfront before any contract was signed. The workers were outstanding, fast and did a good job of keeping the work area neat. However, my Angie's List coupon was not accepted even though I presented it to the salesman before signing any contract."

DESIRED RESOLUTION: "I would like them to accept my coupon and reimburse me $300."

RESPONSE: Gina Muth, vice president of administration, Muth & Co. Roofing

"We normally don't discount our roofing systems, but we were willing to look at the numbers and tighten them to meet the member's insurance numbers. We gave him a discount of $307, but then he stated he had a $300 Angie's List coupon discount. We explained we had already given him the rock-bottom price. He said he understood and paid in full. We are going to return the $300 to the member, but will notify his insurance company because they may feel the discount belongs to them."

STATUS: Resolved


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