Portland pest problem never exterminated

Portland pest problem never exterminated

COMPLAINT: S.O. Rooney, Portland
"Ecocare Superior Pest Solutions placed traps outside my house. The representative who came to my house was very courteous.

He said there wasn't any way rats could get into the walls because the bottom 4 feet of the wall was concrete, but he reluctantly had to charge me since he came out for an estimate. He put traps outside the walls, came back once to check them and never returned during the three-month program – it was obviously a joke.

I paid with two checks, first paying with a 10-percent discount from Angie's List, then paying the remainder so I could get foundation spray. When they came out on the second visit, the hose was cracked, so I never got the spray.

The representative was very sweet and apologetic, but I received absolutely no service from this company."

DESIRED RESOLUTION: "I paid $269 for services the technician and I both agreed I didn't need. I want all of my money back."

RESPONSE: Ken Vahndijk, owner, Ecocare Superior Pest Solutions
"We performed two services on one day and another a week later. The next follow-up would typically have been two weeks later, and we called and left a message to schedule it. She never responded.

If it was a serious problem with rats, I'm sure she would've called back and we would've continued treatment.

During the next four and a half months, she never contacted the office to inform us of the problem. To wait that long and then demand a refund for a problem we were unaware of is unreasonable."

STATUS: Stalemate


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