Portland landscaper's weed control technique proves ineffective
Gutter Topper Northwest
Didn't respond to Rebecca Kun's request for a refund and contract cancellation for work she says wasn't completed. Third month in the Box.
Didn't respond to Isaiah Poole's request for a refund for web-hosting service he says he couldn't access and a retraction of a company statement about him he says is of a libelous nature. Second month in the Box.
Jack Howk Plumbing Co.
Didn't respond to Anna S. King's request that they settle and release a lien on her home for sewer line replacement and bathroom installation work she says was done incorrectly. First month in the Box.
COMPLAINT: Jessica Kron, Portland
"I hired Rose City Garden Estates Inc. to clear horsetail weeds from my yard. Bruce [Runcie], the owner, and I discussed what was necessary to get rid of the weeds. He proposed pick-axing one foot [into the ground], with the understanding that the roots needed to be removed. He agreed to do the work the way I wanted it done. He kept upcharging me and charged me extra for using a credit card.
"When I came home, the area looked neat, but there were areas he hadn't worked on. He said to wait a little while to see how the work turned out. A few weeks later, the weeds came back. He said they should've been poisoned because pick-axing wasn't going to work, even though he'd initially said it would. Now I'm in the same situation as I was before the work, except that I'm out $650. He refuses to give me a refund or redo any work, even though he didn't do what I paid him to do."
DESIRED RESOLUTION: "Since Bruce says only poison will work, and he doesn't work with poison, I'm requesting a complete refund."
Rose City Garden Estates Inc. offered the member a refund of $357.50, which she accepted.