Portland interior designer resolves homeowner’s complaint

Portland interior designer resolves homeowner’s complaint

Member Complaint

I hired Avalon Interior Design of Portland, Ore., to remodel my bathroom, which included refinishing the shower, and installing a new toilet, sink and floor.

It did not go well. Through poor planning, a doorknob was taken off and thrown away. The toilet paper holder was too small for modern toilet paper rolls, and I was charged to replace it.

There was no plan for the shower caddy. The shower head is too large for a small bath.

I would like a $172 refund for the money that Avalon Interior charged me to correct their mistakes.

William Burke, Clackamas, Ore.

Provider Response

In this project, I took a dated bathroom and made it lovely and new again. The clients were happy with the results and paid in full.

About six months later, they called telling me they started buying their toilet paper at a different store, and they needed a bigger toilet paper roll holder than the one I had installed.

I asked if another one from the same collection would be fine, and the clients agreed. I provided the quote for the change order, which they accepted.

There were additional shipping costs, but I held to the $172 quote.

Sheila Botke, owner/interior designer

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


More Like This

Best Portland Contractors of 2012

POR_best_0313_mcnearny.jpg

McNearney employs one assistant and uses licensed subcontractors for plumbing and electrical work. (Photo courtesy of Charles McNearney)
McNearney employs one assistant and uses licensed subcontractors for plumbing and electrical work. (Photo courtesy of Charles McNearney)

Angie's List names the Best Portland Contractors of 2012 based on member reviews and ratings of local companies like roofers, HVAC and builders.

Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!