Portland interior designer resolves homeowner’s complaint
It did not go well. Through poor planning, a doorknob was taken off and thrown away. The toilet paper holder was too small for modern toilet paper rolls, and I was charged to replace it.
There was no plan for the shower caddy. The shower head is too large for a small bath.
I would like a $172 refund for the money that Avalon Interior charged me to correct their mistakes.
William Burke, Clackamas, Ore.
In this project, I took a dated bathroom and made it lovely and new again. The clients were happy with the results and paid in full.
About six months later, they called telling me they started buying their toilet paper at a different store, and they needed a bigger toilet paper roll holder than the one I had installed.
I asked if another one from the same collection would be fine, and the clients agreed. I provided the quote for the change order, which they accepted.
There were additional shipping costs, but I held to the $172 quote.
Sheila Botke, owner/interior designer
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