Portland company addresses complaint by restaining deck
Temp A Cure
Heating & Refrigeration
Didn't respond to Gina Richardson's request that they reinstall her furnace and provide a warranty extension after she says they installed the wrong model. Third month in the Box.
Northwest Home Source
Didn't respond to Jane O'Brien's request for a $48,900 refund for work she says was never done. Third month in the Box.
UPS Store #4152
Didn't respond to Keith Storie's request that they honor his insurance claim and credit him for shipping costs after he says a set of speakers broke when the company shipped them. Third month in the Box.
Gutter Topper Northwest
Didn't respond to Rebecca Kun's request for a refund and contract cancellation for work she says wasn't completed. Second month in the Box.
Didn't respond to Isaiah Poole's request for a refund for web-hosting service he says he couldn't access and a retraction of a company statement about him that he says is of a libelous nature. First month in the Box.
COMPLAINT: Gretchen Brown, Sherwood
"I contacted Ken's Painting Unlimited Inc. to paint the exterior of my house and shop, and to restain the deck. They were quick to do the job. The house and shop are OK, but it started raining the afternoon they painted, and the deck stain isn't even. I've contacted them and twice they've said they would check the deck, but they haven't come by."
DESIRED RESOLUTION: "I'd like the deck restained so that it's covered evenly."
RESPONSE: Ken Smith, owner, Ken's Painting Unlimited Inc.
"I'm sorry the deck took so long to repair. I didn't receive my e-mails. Please call if there is anything else we can do. I really appreciate your business."