Portland chimney sweep resolves member’s vibrating chimney cap issue

Portland chimney sweep resolves member’s vibrating chimney cap issue

Member Complaint

I hired Master Sweep of Portland, Ore., to sweep my chimney. They also suggested installing a chimney cap, which I agreed to.

The chimney sweep went fine, and they seemed very professional. However, the relatively low grade I’ve given them is a reflection of the chimney cap’s subsequent performance.

I should not have let them install the cap, and they shouldn’t have suggested doing so. It’s the type that has four sides and a flat top. The problem is that it audibly vibrates in the wind, to the point that I’m concerned it could eventually damage the chimney. It isn’t clear to me whether this is due to faulty design or faulty installation.

I called them to have it repaired, replaced, or removed, and their response was that this was perfectly normal. I’ve decided to work with another Angie’s List contractor to have it replaced or removed. Moral of the story: Master Sweep seems fine for sweeping, but don’t let them talk you into additional services.

I would like a refund of $125, plus reimbursement for any damages caused by the chimney cap.

Jason Tuenge, Portland

Provider Response

Master Sweep is willing to go to the home and inspect the damages done by the cap. We will remove the cap, refund the $125 that the customer asked for and take the cap with us.

Jason Doran, owner

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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