Portland auto company installed unwanted motor, consumer says
I hired Andy’s Auto Supply & Repair in Portland, Oregon to install an engine.
After the shop manager told me they would mark up the price of the engine they purchased by 20 percent or more, I decided to buy my own. I secured a loan from the bank and bought an engine with 63,000 miles and a warranty.
The shop manager, though, was determined to make a bigger profit and found another motor with at least 30,000 more miles at a significantly lower price, with a minimal 30-day guarantee. He disregarded a phone call from me and began to install the cheaper motor that he found.
Currently, the shop expects me to pay $2,700, which includes an engine they marked up 20 percent or higher. They refuse to give me the exact price or mileage on it.
I want the company to disclose the actual price and miles on the motor and charge me what they paid for it without a markup. I want them to charge me the average price for installation, which is $750, not $950.
I also want them to agree to an extra 30,000 miles on the warranty for labor and parts if anything goes wrong, and I want an apology for taking advantage of me at such a low point with my mother’s death that day.
Janet Gitnes, Rhododendron, Oregon
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.