Porch paint job begins to peel after Cleveland snowmelt

Porch paint job begins to peel after Cleveland snowmelt

COMPLAINT: Audrey Stansfield, Berea, Ohio

"I hired Master Crafters Inc. to repaint my wooden front porch and steps. After the first big snowmelt, I noticed the paint was beginning to peel.

"When a representative finally came out to look at the porch, he told me he paid $50 for the gallon of paint he used on it and that the issue was not his fault, because I used a product on the porch to melt the ice.

"I have used this product on my porch for 30 years, and this has never happened before."

DESIRED RESOLUTION: "I would like exact information about the products the rep at Master used, including the source, labels, identification numbers and cost. I would also like a written apology from the company for the way I was treated."

STATUS: Penalty Box


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