Plumber, Zionsville homeowner disagree about sump pump repair

Plumber, Zionsville homeowner disagree about sump pump repair

COMPLAINT: Shawn Reidy, Zionsville, Ind.

I hired Indy Plumbing to install a backup sump pump. They didn't plug in the sump pump and it caused more than $6,000 worth of damage.

DESIRED RESOLUTION: I want repayment of damages in the amount of $6,000.

RESPONSE: Gunnar Lee, owner, Indy Plumbing

Before we started the job, we gave the member a $200 discount because he said he was low on money.

After the backup sump pump was installed, the plumber took the customer down to the basement to show him that he needed to buy a three-way plug.

There was only one outlet open and we don't supply three-way plugs. We told the customer that he could buy it at any hardware store. The customer said he would go buy one right away. The customer did not purchase one.

STATUS: Stalemate

Indianapolis Penalty Box

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Brett Barton


The plumber was wrong to not finish the job. It is ridiculous to not install the plug because that would mean that either the homeowner would have to install the plug themself (questionable) or hire an electrician. This situation was caused by a blow and go attitude on the part of the contractor, who would be held liable in court.

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