Plumber, landlord disagree on Atlanta bathtub odor

Plumber, landlord disagree on Atlanta bathtub odor

COMPLAINT: Bettye Chaplin, Greer, S.C.

I hired Coolray Heating Cooling & Plumbing to explore an odor that was coming through the bathtub plumbing [in my Atlanta-area rental property]. They sent two plumbers who explained that the problem was in the vent pipe.

There was a large pipe coming from the bathroom and smaller vent pipes from the vanity, tub and commode. They explained it would be at least $500 to unplug the big vent and $150 for each of the small pipes.

They unclogged the pipes and I assumed the problem was resolved. It wasn't. I called them back and they returned to change the ring around the commode, but the smell was still there. I hired another plumber who said the problem was the flange under the commode.

DESIRED RESOLUTION: I'd like a $770 refund.

RESPONSE: Joe W. Hayes, plumbing and septic manager, Coolray Heating Cooling & Plumbing

Our plumber found blockage in the lavatory drain and the bathtub drain. Our plumber went on the roof (for access), to clean the two drain lines. We also did some additional drain cleaning in the bathroom area.

Our plumber removed a large amount of solids from the drains including a plastic bottle cap and facial cleaning pads — typical items we encounter with rental properties. One week later, the tenant reports that she still smells an odor.

We returned but found no odor and no plumbing problem. We did remove the toilet and replaced the wax seal at no charge, strictly as a precautionary measure. Again, we found no other plumbing problem.

The member said she had another plumber fix the flange on the toilet. Our licensed master plumber found no problem with the flange. I have asked for any documentation that she may have to support this, but I've only received a handwritten note [from an unfamiliar plumber].

STATUS: Stalemate


New to the Atlanta Penalty Box

A Van Lines

NTB-National Tire & Battery
[1670 Northeast Expressway NE]

The Padded Wagon of Georgia Inc.

Robinson Mechanical Plumbing


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