Plumber foots the bill for repair mishap, member says

Plumber foots the bill for repair mishap, member says

Member complaint

I hired Plumber Mike’s of Hollywood, Fla., to repair a leaking valve to the water inlet at my house. The valve was leaking, but functional, and a technician made repairs. Two days later, the pipe he replaced burst.

I have a large water bill and no running water. Maybe he just had a bad day. I’ve left two messages to this supposed 24-hour company and haven’t heard back yet.

Later, we got the leak fixed. We still have a huge water bill. The owner actually called to apologize for being inaccessible over the weekend when the initial repair failed.

The plumber that came over initially and secondarily to make the repair was rude. During the first visit, I overlooked it. His second visit, I didn’t. He was going to leave the broken pipe scattered on the ground and kept saying the initial repair failure was due to a cracked part that he installed and not his work. However, over-tightening a plastic connector will crack it, too. The office staff is friendly, but the plumber was just not professional. I want a $295 refund.

Senait Araia, Davie, Fla.

Provider response

We called the customer and apologized for not answering the phone. We offered a resolution with the water bill and are waiting to hear from her.

Michael Cocking, owner

Status

Resolved

Editor’s note: The company canceled the customer’s payment and she says she considers the matter resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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