Plano painter repairs peeling deck, wall drips

Plano painter repairs peeling deck, wall drips

Member complaint

I hired Phillips Painting in Plano, Texas, to paint the interior and exterior of my home a couple of years ago. The interior work was average, and there are places that still need to be touched up. In some places, the paint is too thin, so the old color shows through. In other places, there are drips where they didn’t remove nails or screws from the wall before painting and just rolled over them.

For some reason, they painted a metal closet rod, and that paint chipped off all over clothes and shoes for an entire year. Eventually, they replaced it with a new, unpainted rod.

The main problems were outside. They repainted our deck because it was damaged by a hailstorm, but less than a year after they finished, nearly all of the paint peeled. They assured me they would fix this problem, but they haven’t followed through yet.

I want them to repaint the entire deck with a high quality paint right away.

Eric Johnson, Dallas

Provider response

Unfortunately, bad materials can ruin even the best of jobs. This is what happened with the deck. A representative of the product supplier informed me that the product failed, but we’re happy to fix the problem. We would also like to touch up any spots on the interior that you aren’t satisfied with.

We apologize for how long it took us to rectify the bad paint situation with your deck, and we want to thank you for giving us a chance to fix these issues.

Jason Phillips, president

Status

Resolved

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