Plano homeowner, duct cleaning company reach compromise

Plano homeowner, duct cleaning company reach compromise

Member complaint

I hired Climate Doctors in Richardson, Texas, to clean the air ducts in my recently purchased home, near the end of an extensive remodeling project. The cleaning cost $628.50.

The technicians arrived at my home while my general contractor’s employees and subcontractors were working. One of the subcontractors told me that the Climate Doctors technicians didn’t secure their cleaning machine hose, which allowed mold and debris to circulate throughout my home. The technicians cleaned up a little bit and left, then called for payment several hours later.

The next day, the contractor called to say Climate Doctors’ work had impacted the air quality in my home. He said he needed to have his employees clean the walls, run air scrubbers and clean the carpets with HEPA-filter vacuums. He also brought in another duct cleaning company, and the general contractor took pictures before and after they started. The cleanup cost $4,230.

I emailed the owner of Climate Doctors to tell him what happened. He called, didn’t apologize and said that the contractor’s assertions weren’t possible. I asked him to come look at the house with my contractor. He contacted my contractor and threatened to sue him. Now he won’t respond to phone calls. I want a refund of $2,743, which covers the price of the duct cleaning and half of the cleanup.

Laura Martinez, Plano, Texas

Provider response

My employees performed their normal cleaning, and they didn’t find any mold or excessive dust. We have protocols when we find mold, which include notifying the customer.

The member’s contractor said he needed to do $8,000 worth of cleaning and wanted me to pay for it. He eventually cut that in half, which is still robbery in my book.

I’m sorry this happened. I will refund the price of the duct cleaning, but I won’t pay for any services the contractor provided.

Paul Boyd, owner

Status

Resolved

Editor’s note: The provider issued a $600 refund, and the member considers the issue resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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