Plano contractor left pool repairs incomplete, member says

Plano contractor left pool repairs incomplete, member says

Member complaint

I hired Blue Opus Pools of Plano, Texas, to pour a sidewalk along the side of my house and tear down and rebuild a water feature wall on the swimming pool. Work was estimated to take four weeks, and I wrote a check for $1,950.

President Martin Paulsen and his team tore out part of the wall, leaving most of the remnants in the pool. No other work was done for a few weeks.

They showed up the next month to pour the sidewalk. They did an OK job, but failed to cover the sidewalk with plastic, and a cat walked through the wet cement and left tracks.

His communication was sporadic and apologetic. He made several excuses about the time it was taking to progress, but since he seemed genuine, I continued working with him.

Late that same month, he demolished the rest of the wall and poured the foundation for the new wall. He also started pool repairs at this time. They took a small trailer full of debris away, but left some materials in the pool. I wrote another $1,950 check, per the contract.

After another month passed, he returned to get the foundation ready for the wall. He said his in-laws were both ill, and he and his wife cared for them so he couldn’t answer emails or phone calls.

Per the contract, I then gave him another $1,950 check to complete the wall, leaving $650. His crew showed up a month later and put the cinder block wall up.

At that point, I stopped hearing from Paulsen. I have an unfinished wall with partially completed fountains. His crew apparently left wet mortar in the pool, which stuck to the bottom and will add to repair costs.

I’ve spent 45 hours cleaning out the pool, and had to get estimates to finish the work, which all exceeded $5,000 and doesn’t include the cost of repairing the damage done by the crew.

I was more than accommodating for the family issues he was having, but to take my money knowing that he wouldn’t complete the work is despicable. I want a $5,000 refund.

Michael Smith, Frisco, Texas

Status

Penalty Box

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