Plainview contractor, homeowner reach agreement over canceled remodel

Plainview contractor, homeowner reach agreement over canceled remodel

Member complaint

I hired Homecraft Remodeling of Plainview, New York, to remodel a bathroom. They quoted the remodel at $31,000 and we paid a $4,500 deposit.

Within three days of signing the contract, I selected granite at the supplier they recommended. The granite supplier warned us that it was an expensive type of granite, and I immediately told Homecraft owner Norman Gavin. He assured me that his allowance covered the granite cost.

When I was ready to proceed with the project, he said the job would cost $7,000 more than estimated because the granite cost more than expected. He said he understood why I was upset and offered to do whatever I wished. I asked him to return my deposit, and he agreed.

Several days later, he emailed to say he decided to keep half of the deposit and wanted me to sign a stipulation I hadn’t agreed to.

When I agreed to accept this unfair offer, he added more demands, giving me the impression he never intended to return my deposit.

I will accept half the refund, if his stipulation becomes effective the date I sign it.

Sheila Israel, Smithtown, New York

Status

Resolved

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