Phoenix tree service issues go unresolved
Terrapin Pool Service
Failed to respond to Raquel Napier's request for a partial refund for a pool remodeling job she says is unsatisfactory and incomplete. Second month in the box.
COMPLAINT: Jane McBee, Phoenix
"A Tree Pros representative gave me a written estimate for possible removal of one queen palm and the trimming of two others.
Two days later, when I wasn't home and without my authorization, Tree Pros removed one of my queen palms and butchered the others. These were large, mature trees, which are now struggling to survive.
The estimate I had received from Tree Pros has both [International Society of Arboriculture]-certified arborist and ISA-certified tree worker numbers printed on it, implying they're certified arborists and certified tree workers.
I believe this is false and misleading. After I saw the damage, I called to find out why they'd done this.
They said we had a verbal agreement; however, the estimate states, 'This contract represents the entire agreement between you and us and may not be amended or modified except by a subsequent written agreement.'
I hadn't signed the estimate because I hadn't authorized Tree Pros to do the work. After the representative hung up on me, I called and spoke to someone else, who refused to discuss the cost of damages.
Tree Pros has ignored my letter and e-mail regarding damages."
DESIRED RESOLUTION: "They're responsible for the $3,500 in damages. I'd like an immediate payment so I won't incur any fines from the architectural control committee of my homeowners' association."
RESPONSE: Mike Espinoza, owner, Tree Pros "This customer gave a verbal approval to complete the job. She then received two follow-up calls and at no time did she cancel.
In Arizona, a verbal contract is considered valid and legal. She has slandered our company, and we're going to pursue legal avenues for payment for our services."