Phoenix area TV repair shops explain their business
Do you repair all brands of TVs?
Lapatra: "I only repair large TVs. It could be Sony, Panasonic or Mitsubishi."
Scott: "Yes. We are manufacturer-authorized for Panasonic and Toshiba. We service Samsung, Philips and Sony."
Rozinov: "No. We repair Sony and Sharp, and we also work on other brands for extended warranties. We do most major brands."
Who we talked to
Jesse Scott, manager
Bob's TV Service
4419 N. Scottsdale Road, Ste. 116
Alex Rozinov, manager
19401 N. Cave Creek Road, Ste. 7
What's the most common problem you encounter with TVs?
Lapatra: "Just normal electronic failures."
Scott: "There's really not one that is more common. There's about a 5-percent failure rate on all TV parts."
Rozinov: "They all have different technologies that have their ups and downs, so there's not one common problem."
How long do repairs generally take?
Lapatra: "Five to seven working days."
Scott: "Anywhere from a day to a week, depending on if you have to wait for parts."
Rozinov: "In most cases, a repair should normally take one to two weeks."
Do you give free estimates on repairs?
Lapatra: "No, because we don't have a storefront."
Scott: "We give general estimates for free. As far as an actual diagnosis, that's not free."
Rozinov: "No, because we do in-home service, so we have to actually come to the customer's house."
What's the average cost to repair a TV?
Lapatra: "It's hard to say. It can run anywhere from $200 to $1,000."
Scott: "Anywhere from $100 to $500 for a smaller TV."
Rozinov: "Repairs range from $300 to $500."
What makes your business stand out from the competition?
Lapatra: "We're honest, and we're reasonably priced."
Scott: "It's a family business, so good customer service."
Rozinov: "So far, we don't see much competition because we're all authorized for different brands."
Will you make a house call? If so, do you charge extra for this service?
Lapatra: "A house call runs $39.95, and we evaluate the set and give an estimate."
Scott: "Yes, that's mostly what we do. That's included in the diagnostic fee."
Rozinov: "Yes, there is a per-mile charge. We have a standard area where the charge is $75."