Phoenix-area plumber, homeowner flush away their problems

Phoenix-area plumber, homeowner flush away their problems

Member Complaint

I hired 24/7 Water Conditioning & Plumbing of Surprise, Arizona, to unclog a sink and install a new kitchen faucet. The tech gave me an estimate that took over 30 minutes. The estimate said the faucet was $420 and parts were $65.

The tech left to get the parts and was gone for an hour and-a-half. It took him over an hour to unclog the sink. I asked if he could come back the next day since it was after 5 p.m. and I wanted to look for a cheaper faucet. He said it would be two weeks and he’d charge an extra $80 to come back out.

I gave in and let him finish, but a few minutes after he left, the faucet started to leak. I had to call the owner to get the tech back out to fix it that night.

Later, I went online and found the same faucet at a hardware store for $98. I made the mistake of trusting this company on price. I emailed the owner about all the problems, but he never responded.

I want a refund of $322 to make up for the price difference with the faucet and would like them to refund part of their $91 miscellaneous material fee.

Karen Schroeder, Phoenix

Provider Response

I apologize for all the inconvenience. We are very grateful for the member’s willingness to work with us to earn their satisfaction. I’m thankful for the opportunity to correct this mistake.

Mark Dittrick, owner



Editor’s note: The member agreed to a $338 refund.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!