Phoenix-area plumber, homeowner flush away their problems

Phoenix-area plumber, homeowner flush away their problems

Member Complaint

I hired 24/7 Water Conditioning & Plumbing of Surprise, Arizona, to unclog a sink and install a new kitchen faucet. The tech gave me an estimate that took over 30 minutes. The estimate said the faucet was $420 and parts were $65.

The tech left to get the parts and was gone for an hour and-a-half. It took him over an hour to unclog the sink. I asked if he could come back the next day since it was after 5 p.m. and I wanted to look for a cheaper faucet. He said it would be two weeks and he’d charge an extra $80 to come back out.

I gave in and let him finish, but a few minutes after he left, the faucet started to leak. I had to call the owner to get the tech back out to fix it that night.

Later, I went online and found the same faucet at a hardware store for $98. I made the mistake of trusting this company on price. I emailed the owner about all the problems, but he never responded.

I want a refund of $322 to make up for the price difference with the faucet and would like them to refund part of their $91 miscellaneous material fee.

Karen Schroeder, Phoenix

Provider Response

I apologize for all the inconvenience. We are very grateful for the member’s willingness to work with us to earn their satisfaction. I’m thankful for the opportunity to correct this mistake.

Mark Dittrick, owner

Status

Resolved

Editor’s note: The member agreed to a $338 refund.

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