Philadelphia wedding photographer lands in Penalty Box
Worrell Family Roofing
Failed to respond to Susan Blackstock's request that they repair a roof she says they didn't install correctly. Third month in the Box.
Len Pastore Landscaping
Hasn't responded to Alice Broscius' request for a refund for a tree they planted that she says died shortly thereafter. Third month in the Box.
Visual Graphix Inc.
Hasn't responded to Erik Hoet's complaint about not receiving his wedding photos that he says has been paid in full for almost a year. First month in the Box.
Abbott's Custom Painting
Never responded to Diane Jankowski's request for a refund after she says they left her home in total disrepair. First month in the Box.
[423 W. Earlham Terr, Philadelphia]
Failed to respond to Rona Sostman's complaint about them not suspending her phone and cable TV service during the winter months that she says they agreed to do. First month in the Box.
COMPLAINT: Erik Hoet, West Chester, Pa.
"I hired Visual Graphix Inc. to take wedding photos, but they never delivered them. I'm out $2,650 and have nothing to show for it. The owner, [Brian Benjamin], refuses to return my calls and e-mails. I have attempted repeatedly to contact him for months. I met with Brian, the photographer, before the wedding and had no issues. Brian took lots of photos. They were then posted to his viewing website.
DESIRED RESOLUTION: "I would like delivery of my photos as originally contracted and a credit of $1,325 — half the cost of the photography."
STATUS: Penalty Box
COMPLAINT: Rona Sostman, Warwick, Pa.
"I told Verizon Fios [423 W. Earlham Terr, Philadelphia] I was going to suspend service during the winter and they said that was something they'd take care of. They assured me this would be possible. I signed an installation receipt and I was never informed the fine print was for a 24-month contract. I'm going to Florida and they now say I cannot turn off the computer, TV or phone."
DESIRED RESOLUTION: "I'm seeking suspension of all extra service while I am at my winter residence."
STATUS: Penalty Box