Philadelphia travel agents give tips on booking vacations

Philadelphia travel agents give tips on booking vacations

Why should people plan a trip through a travel agency?

Stephanie Harris: "Because if they have any problems, they can just call us."

Patrick Roche: "We offer service, experience, knowledge and price savings."

Jim Caldwell: "There's more customer service available than through an Internet site."

What's the one travel tip you always give customers?

Harris: "Always have your passport."

Roche: "Don't do too much research. Don't over-Google a place. Just be careful, there's so much information."

Caldwell: "To plan ahead."

How far in advance should people plan trips?

Harris: "It depends on where they're going and what time of year."

Roche: "I recommend four to six months in advance."

Caldwell: "If it's during the winter or summer, about two to three months. For international trips, three to four months."

Do you recommend customers get trip insurance?

Harris: "Yes, if anything happens, you'll need it."

Roche: "Always."

Caldwell: "In some cases. Some credit cards provide insurance for you if you use their card to purchase the trip."

Do you have a region or country you specialize in? If so, where?

Harris: "The Caribbean."

Roche: "Mostly the Caribbean and Mexico."

Caldwell: "India."

What's one place you recommend everyone should visit and why?

Harris: "Everyone should make a trip to Europe. Try London; they speak English."

Roche: "Washington, D.C. - everyone should see our nation's capitol."

Caldwell: "Dubai because it's an up-and-coming city and it's absolutely incredible."

Are more vacationers turning to Internet travel sites instead of agencies? If yes, how are you handling this?

Harris: "Yes. We tell them we can get the same rates and they'll have our personal attention if a problem arises."

Roche: "They're turning to the Internet for information, but purchasing their trips through an agent."

Caldwell: "Initially, but the lack of a personal touch that comes with Internet sites keeps people coming back to agencies."

What makes your agency better than others?

Harris: "We're a small agency and we give very good service and work very hard."

Roche: "We offer a discount program and that allows people to stay at a nicer hotel for less money."

Caldwell: "Our low prices and customer service."

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!