Philadelphia substandard concrete work fixed
COMPLAINT: John Costo, Philadelphia
Cutting Edge Appliances
Failed to address Blake Reissig's request for the correct warranty for his new refrigerator. Third month in the box.
King Hardwood Floors
Didn't respond to L.A. Alvarez's request to return a deposit after the company decided not to do a floor installation job. Third month in the box.
Hasn't responded to Marc Steingesser's request for a refund for lawn care he says was ineffective. Third month in the box.
Didn't respond to Barbara Maguire's request for a refund for lawn care she says damaged her yard. First month in the box.
"I hired OTW Masonry & Landscaping to remove portions of my sidewalk and install new cement with stone aggregate and additive to match the existing color. After the work was completed, the owner [Kevin Malesic] quickly agreed the work was substandard.
The joints between the new and existing concrete weren't even, and had gaps. He agreed to completely redo the job, if I would agree to be patient as he was entering his busy period.
I waited at least five months. After contacting him several times I've given up. I'm no longer willing to have him redo the work."
DESIRED RESOLUTION: "I want a full refund so I can have another vendor redo the job."
Editor's note: Costo says OTW Masonry & Landscaping repaired the concrete and he is happy with the finished project, though not the time frame. The member considers the matter resolved.