Philadelphia movers leave goods in pieces, member says

Philadelphia movers leave goods in pieces, member says

Member complaint

I hired Economy Relocation Services of Philadelphia to move my belongings from Laverock, Pa., to White Plains, Md. By phone, we agreed on a move date and that four men would come with a 26-foot truck. The owner said the company would provide packing materials and had proper licenses and was bonded and insured.

The day before the move, the owner said I’d have to pay in cash, and $600 was due when the movers arrived at my old house. The man who said he was the lead mover took the money and said he had to purchase moving materials. He left and four men started packing and loading the truck.

I shared concerns about a couple of large furniture items made mostly of glass that needed special packing and handling.

The lead mover also asked me to take a picture of my driver’s license and exchange the photo and phone numbers with the driver so we could keep in contact.

Then I heard a disagreement between the movers and the driver. The lead mover demanded the remaining $600 balance and said the driver wouldn’t move the truck until he was paid in full.

I said this wasn’t what I agreed to and wasn’t sure if my belongings would arrive at the new house. They said it would pay for gas and tolls to get to Maryland. I said I had to go the bank to get cash. The driver said he had to pick up his helper. He arrived with his wife and another man to help unload my goods.

Before he opened the truck, he asked if I knew the moving crew broke the glass in my curio cabinet. I told Joel I would stand at the truck the entire time to inspect all of my furniture as it came off. My furniture wasn’t protected, wrapped or packed properly, and almost all of it had damage from scratches, dents to broken wood and glass.

The driver called the moving crew to ask why they didn’t tell me about the broken furniture. The owner was supposed to call back, but didn’t. I used the company’s contact us link online, called and sent a text message to the lead mover, whose phone said “wrong number.”

I want a refund to replace my damaged furniture.

Nell Hayes, White Plains, Md.

Status

Penalty Box

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