Philadelphia locksmith problem unresolved

Philadelphia locksmith problem unresolved

COMPLAINT: Robert Picard, Philadelphia
"I knew I locked myself out once I closed my front door, so I called 24/7 Emergency Locksmith. I told the dispatcher about the handle lock and that I was going to replace it so I didn't care if they damaged the lock. From that point on, their goal was to sell me a new back door.

They gave me a $200 price to get me back into my home and said they'd put that toward a new door.

They gave me an estimate of $1,500 for the door. I told them I wasn't going to spend that much and asked them to recalculate the cost of the lockout service. They ended up mailing me a check for $39. So I paid a total of $160 just for a lockout service that only took the locksmith less than two minutes."

DESIRED RESOLUTION: "I want 24/7 to charge me, considering the discount they advertise for veterans, for the service they provided. I expect a $39.95 fee, plus the cost for one minute of service."

STATUS: Penalty Box


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Dale Sweeney

Subject:

Beware of locksmith services quoting low prices for services then grossly inflating the charges. There are several national locksmith companies being investigated. Even though these companies advertise a local address, they are dispatched from a centralized call center. If you have a problem with one of these service providers, call the local police and file a report before the locksmith leaves. There are several State's attorney investigating these companies at this time. This scam has been going on for several years now. Robert, contact your states attorney concerning this matter.

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