Philadelphia bathroom remodel over budget
COMPLAINT: Claude and Gloria Wallace, Philadelphia
"We hired Weber Home Remodeling for siding and a room addition.
Martin Main Line Honda
Didn't reply to Mark Simon's request for a refund, warranty or credit for a car that he claims had undisclosed accident damage. Third month in the box.
Hasn't replied to James Holmes' requests for flashing to be correctly reinstalled on six windows. Third month in the box.
Best Buy's Geek Squad [2010 Chemical Road, Plymouth Meeting]
Didn't address Harry Freedman's complaint about not fulfilling their 30-day guarantee for software that he says wasn't properly installed on his computer. Second month in the box.
Didn't address Baar Noll's request for a refund on a car part that he says is used, although they sold it to him as new. Second month in the box.
Atlas Heating & Cooling Inc.
Hasn't responded to Scott Savett's claim of being overcharged for labor and travel charges on a heat pump part still under warranty. Second month in the box.
They keep giving us excuses and haven't finished the work. It's always one thing or another, and we're tired of getting the runaround. They keep asking for more money.
This was supposed to be an eight-week job and it's been 20 weeks."
DESIRED RESOLUTION: "We want them to finish our bathroom."
RESPONSE: Tom Fenton, project manager, Weber Home Remodeling
"There were two phases to the job. The first one was completed in the correct time frame.
The bathroom was held up because the tub they selected took four to six weeks to stock. After that arrived, the tile they picked took two to three weeks to stock. That's the reason the job hasn't been completed.
We asked for additional money after they requested extra work that wasn't on the original contract."