Philadelphia-area swimming pool service disputes complaint

Philadelphia-area swimming pool service disputes complaint

COMPLAINT: Nicole Jenkins, Upper Darby, Pa.

I hired Delaware Valley Pool Supply to pressure test all of my pool's waterlines to find a leak. I was very intent on being present for their pressure testing, but told them I had to run a quick errand before they wanted to come.

They came and didn't wait for me. They told me that they did the testing and that all the waterlines were fine, but that I needed to have a hole in my filter repaired at a cost of $70, which I agreed to.

I later found out they ignored the main drain line, which I found out could only be tested if someone would get into the pool and hook up the testing equipment to the bottom of the pool where the drain is located.

A technician from another company discovered the leak in my pool. I wasted a lot of time and extra money because Delaware Valley Pool Supply didn't do all of the work I hired them to do.

DESIRED RESOLUTION: I want them to acknowledge that I only owe them for what I asked them to fix and for the price I agreed to pay.

RESPONSE: Pete Lucey, owner, Delaware Valley Pool Supply

On the invoice, I said that we pressure tested the return lines and the skimmer, but that I didn't have dive equipment to dive and plug the drain. The invoice was only for the pressure test of the skimmer and the return lines. I asked the customer to let us know if the water level dropped, and I don't think we got a return call.

STATUS: Stalemate

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