Philadelphia area locksmiths discuss their services
As a locksmith, what are some of the services you provide?
Who we talked to
Michael Della Polla, owner
Della Polla Supreme Edge Co.
141 N. Eagle Road
Shirley Krevitz, office manager
West Philadelphia Locksmith Co.
31 S. 42nd St.
Bryan Freeman, supervisor
Van's Lock Shop
2767 Jenkintown Road
Michael Della Polla: "I do residential and commercial services, including lockouts and rekeying. I also work on domestic cars."
Shirley Krevitz: "We rekey locks, we replace locks, electric releases and auto locks. We repair safes. We open lockouts, and we make keys."
Bryan Freeman: "We rekey and install all types of locks. We do safe work, repairs and automotive work. We also do luggage repair."
How do you charge?
Michael Della Polla: "I charge by the type of service call. Everything is basically a set fee."
Shirley Krevitz: "Our minimum for a service call is $65."
Bryan Freeman: "It's usually an hourly fee. We do offer a free estimate."
What's the average fee for customers locked out of their house, their car or their safe?
Michael Della Polla: "A rekey is $18 per cylinder, lock installation is $54 if I have to drill or $36 without drilling."
Shirley Krevitz: "It could be $65 or more if you need new hardware. The price really varies. The longer it takes, the more expensive it is."
Bryan Freeman: "It costs $55 an hour to install lock hardware. For safe and automotive work, it's $85 an hour. Each service call is charged a fee."
Before you start a job, do you require some type of identification?
Michael Della Polla: "Yes, I ask for ID."
Shirley Krevitz: "Yes."
Bryan Freeman: "Yes. We need proof of ownership."
What happens if the customer's ID is locked up and they can't get to it?
Michael Della Polla: "Once the car or house is open, I ask to see an electric bill or driver's license. If they can't produce anything, I call the police."
Shirley Krevitz: "We'd open the car or house and ask for ID immediately. If they don't have any, we'll lock it back up."
Bryan Freeman: "We hold the keys after we unlock the door until we see ID. If they can't produce ID, we'll lock it back up."
What makes you stand out from your competition?
Michael Della Polla: "My personal charm. And my knowledge of the business. I treat people fairly."
Shirley Krevitz: "We're the best. Our prices are cheaper. Most of our guys are Associated Locksmith of America members."
Bryan Freeman: "We do a lot of custom work. We're not afraid to take on jobs that may require custom machinery."
Do you have any advice for people who lock themselves out of their cars or homes all the time?
Michael Della Polla: "Don't call the police or a tow truck. They could damage your car. It's best to call a professional."
Shirley Krevitz: "Have a spare key. Especially for your car. It's a lot cheaper to get a spare made than to rekey your car."
Bryan Freeman: "Hide a key. If you can find a plastic container, put a key in it and bury it under a rock in your yard."