Pet sitter finicky about client satisfaction
The Finicky Feline & Fido owner Beth Pasek’s love of animals goes back to her childhood — she grew up around dogs, guinea pigs and parrots, and even worked on a horse ranch in her teens. So after retirement, she decided to pursue her passions, which led to starting the company in October 2010.
“Prior to starting my own business, I worked at a very high-stress job as an environmental health and safety manager,” she says. “Leaving my pets alone for 12 hours a day or longer was really quite stressful for me.” Her experience influences the level of customer service her company provides. “Clients pick up the phone and call us, and we’re there for them,” she says. “They don’t have to call three or four neighbors; they have a go-to.”
This level of care may be the reason Finicky saw a 50 percent jump in clients in its second year and is on track for a 25 percent increase this year. She also recently hired her first employee and plans to hire again soon. However, this quick rise to success hasn’t come easy. “Most of your business in the pet-sitting world comes through networking and referrals.” She started by building relationships with rescues, vets and groomers. “It was through building up that network that we were able to get to the point where we are now.”
2012 Angie's List Super Service Award Winner:
This Berea company earned the Super Service Award in 2012.
Westlake member Sharman Soeder has used Finicky’s services since the company started. “As always, she [Pasek] spent her usual attentive and caring time with him,” she says of a visit with her cat earlier this year. “Because the weather was bad on my return, I especially like the fact that she asks her clients to ‘Call when you have both feet in the door,’ so she knows owners are home safe, but if they are delayed she is prepared to continue care.”
In addition to pet sitting, Finicky offers structured dog walking and pet taxi services. The typical visit with a cat or dog is 30 minutes and costs $16, and a visit with exercise enrichment costs $19. The pet taxi service is $25 plus mileage costs.
Pasek is Pet First Aid and CPR certified and a member of the International Association of Animal Hospice and Palliative Care and Professional United Pet Sitters.
Berea member Amanda Kemnic feels confident leaving her two cats in Finicky’s care, even though one requires daily blood pressure medication. “Beth has a lot of experience with cats with medical issues,” she says. “She took the time to go over medications and any special needs or concerns.”
Pasek says the best part of her job is being greeted by wagging tails. “Can you imagine walking into 10-12 different homes a day and having some- one so happy to see and greet you each time?”
Super Service Award Criteria: Each year, Angie’s List awards this honor to companies that have earned an outstanding service rating, according to our members. In 2012, the criteria included a minimum number of 5 reviews in a category during the reviewing year, maintaining an A average on those reviews, as well as a recent and total overall A, and being in good standing with Angie’s List. The SSA is based on a company’s previous service record, and ratings can change, so be sure to always check the List before hiring.