Pest removal service fails to remove squirrels

Pest removal service fails to remove squirrels

COMPLAINT: Doug Byrnes, St. Paul, Minn.

"I hired Trapper Jim the Critter Gitter to remove squirrels from the eaves and attic of my home. I agreed to their price of $245. As promised, Trapper Jim used their squirrel-removal technique - setting a live trap on my roof and plugging an open squirrel hole - and I paid them in cash before they left. The next day, the live trap caught a squirrel. They verbally guaranteed that they'd remove all the critters and follow up with me to set up an appointment to repair the squirrel hole themselves or instruct a contractor about how to perform an adequate repair.

"I was leaving town the next day and told them that I'd follow up with them when I returned regarding whether or not I'd have them or a different contractor perform the repair. When I returned, I left them a message saying that I wanted them to repair the squirrel hole after they had removed all the squirrels to their satisfaction.

"I never received a return call from them despite numerous attempts. I also never received a receipt I need for my income taxes for the $245 I paid them. The squirrels eventually returned and raised a family of six. I finally trapped and removed them myself and paid another contractor to repair the holes. I'm disappointed and irritated because I felt like they misrepresented themselves."

"I want a full refund - $245 cash or check. If I can't get that, I want a receipt for their initial services."

STATUS:  Penalty Box

Leave a Comment - 1




Why do you need a tax recepit for the $245. It isn't tax deductible.

View Comments - 1 Hide Comments

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!