Pest removal service fails to remove squirrels
S S Construction
Didn't respond to Guy Chase's refund request for what he says was unsatisfactory sod and concrete work. Second month in the Box.
Trapper Jim the Critter Gitter
Failed to respond to Doug Byrnes' complaint that they didn't finish repairing a squirrel hole or provide a receipt for removal services. First month in the Box.
COMPLAINT: Doug Byrnes, St. Paul, Minn.
"I hired Trapper Jim the Critter Gitter to remove squirrels from the eaves and attic of my home. I agreed to their price of $245. As promised, Trapper Jim used their squirrel-removal technique - setting a live trap on my roof and plugging an open squirrel hole - and I paid them in cash before they left. The next day, the live trap caught a squirrel. They verbally guaranteed that they'd remove all the critters and follow up with me to set up an appointment to repair the squirrel hole themselves or instruct a contractor about how to perform an adequate repair.
"I was leaving town the next day and told them that I'd follow up with them when I returned regarding whether or not I'd have them or a different contractor perform the repair. When I returned, I left them a message saying that I wanted them to repair the squirrel hole after they had removed all the squirrels to their satisfaction.
"I never received a return call from them despite numerous attempts. I also never received a receipt I need for my income taxes for the $245 I paid them. The squirrels eventually returned and raised a family of six. I finally trapped and removed them myself and paid another contractor to repair the holes. I'm disappointed and irritated because I felt like they misrepresented themselves."
DESIRED RESOLUTION: "I want a full refund - $245 cash or check. If I can't get that, I want a receipt for their initial services."
STATUS: Penalty Box