Persistent leak prompts Boston roofing complaint
Boston Penalty Box
Didn't respond to Corlette McCoy's complaint that they improperly installed tile, broke her garbage disposal and failed to return to complete a window repair.
Clancy Brothers Pest Control
Didn't respond to David Fingerman's complaint about not honoring a six-month guarantee to remove bats from his residence.
Also in the box...
COMPLAINT: Clarence Winfrey, Roxbury, Mass.
"When I told the contractor, he came out and suggested the roof 'possibly' wouldn't ever leak again, and he actually had the gall to suggest I spend an additional $1,500 with him to stop the leak.
"Workmen left nails, screws and other debris all over the roof. They've failed to return calls. I feel like I've been had."
DESIRED RESOLUTION: "I want them to properly complete the roof repairs, provide written documentation of the work completed and issue a warranty OR give me a full refund."
Editor's Note: American Discount Roofing & Siding repaired the roof to the member's satisfaction.