Persistent leak prompts Boston roofing complaint

Persistent leak prompts Boston roofing complaint

COMPLAINT: Clarence Winfrey, Roxbury, Mass.

"American Discount Roofing & Siding replaced approximately one-fourth of my roof and the roof still leaks.

"When I told the contractor, he came out and suggested the roof 'possibly' wouldn't ever leak again, and he actually had the gall to suggest I spend an additional $1,500 with him to stop the leak.

"Workmen left nails, screws and other debris all over the roof. They've failed to return calls. I feel like I've been had."

DESIRED RESOLUTION: "I want them to properly complete the roof repairs, provide written documentation of the work completed and issue a warranty OR give me a full refund."

STATUS: Resolved

Editor's Note: American Discount Roofing & Siding repaired the roof to the member's satisfaction.


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