Peoria pool service, homeowner, disagree about service damage

Peoria pool service, homeowner, disagree about service damage

Member complaint

I hired Above All Pool Care & Maintenance of Peoria, Arizona to maintain my pool.

When they began service, the pool was fine. After a few months of their service, they said the pool needed a flush and clean and charged me $485. I also had mechanical problems because they didn’t properly clean the pool.

I ended the service and explained why, but they continue to bill me. I want a full refund for all the service invoices that I paid, which exceeds $600.

Elizabeth Bathory, Sun City, Arizona

Provider response

The customer’s pool was in such bad shape when we began service that we had to drain and acid-wash both the pool and the Jacuzzi to be able to run the system. We also provided monthly service for $484, which is a typical rate. Our invoices prove the drain and acid wash occurred before we began monthly service.

Once we got the system running, we found major problems with the filter and back wash valve. If we can’t back wash the system, the filter isn’t going to work properly and the filter already had damage she knew about.

After we vacuumed the pool, we told her that the debris went back in because the filter was damaged and asked her to have it repaired so we could continue service to the best of our ability. It was still broken three weeks later.

She lived out of state. I was surprised she canceled our service because we went above and beyond to help her.

I billed her for the month we didn’t receive pay, but later decided it wasn’t worth it. I’d take responsibility if the problems were solely based on our lack of service, but that isn’t the case.

Brittany Kinniso, owner



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