Peoria pool cleaner, homeowner can’t float through disagreement

Peoria pool cleaner, homeowner can’t float through disagreement

Member complaint

I hired Above All Pool Care & Maintenance of Peoria, Arizona, for monthly maintenance on my pool. When I handed over caring for the pool, the pool was in fine shape. After they started services, the pool went downhill.

There have been multiple problems, including mechanical ones. I stopped using them, but they continued to bill me $110 a month for the service that I wasn’t even getting anymore.

After a few months in their care, the pool was no longer clear. They then said I needed a flush and clean out for the pool and charged me $485.

I want a refund exceeding $600 for all the services.

Elizabeth Bathory, Sun City, Arizona

Provider response

The customer’s pool was in such bad shape when we took over that we had to drain it and acid-wash the pool and whirlpool just to run the system and provide monthly service. That service did cost $484, which is the normal rate.

Once we got the system running, we found problems with the filter and backwash valve. If you can’t backwash the system, the filter won’t work properly. The filter damage existed prior to us taking over the service. When we called to tell her that after we vacuumed the pool, all the debris went back in it due to the filter damage, the customer told me the home warranty company would take care of it.

After three weeks of continued problems, she said the filter problem was fixed, but it wasn’t. We continued to try and get her to resolve the issue so we could do our service. Then, she canceled service, which is shocking because I feel we went above and beyond for the customer.

I’d take full responsibility if this was due to our lack of service, but that isn’t the case. I have records of the chemical readings from each month and the pool logs.

Britney Kinniso, owner

Status

Stalemate

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