Patient says Cuyahoga Falls doctor refused refund request
I paid Dr. Cynthia L. Dilauro of Cuyahoga Falls, Ohio, $1,995 in advance for a cosmetic procedure. When I first saw the doctor in 2010 for a consultation, she had me sign paperwork, and the refund policy was included. At the time, they said they didn’t give out copies of this policy.
In June, I paid for the procedure upfront, and within a week decided I didn’t want to go through with it. I requested a refund and they said I signed something and couldn’t get a refund. The policy should’ve been explained to me at the time of payment, instead of verbally explained over two years ago. I wouldn’t have paid in advance if I knew this was the policy.
I’ve called four times since then and they won’t return my calls. I tried to make an appointment to speak with the doctor about it, but they won’t let me make one. I want my $1,995 payment refunded.
Norma Ridenhour, Doylestown, Ohio
Have a complaint?
Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.