Palatine roofing company responds to complaint
COMPLAINT: Susan O'Connell, Wilmette
"I hired Nyberg Exteriors in Palatine to seal and recoat my entire roof. I noticed portions of the silver coating wore away after just a few months. The coating washed out of the gutters and was tracked inside on my shoes.
Didn't respond to Richard Fleider's request for a refund of car repair costs he says are covered under his warranty. Third month in the Box.
Mighty Maids/Mighty Men
Didn't respond to Elizabeth Gonzalez's complaint about what she says was unsatisfactory housecleaning. Third month in the Box.
Fritz Roofing Service
Didn't respond to Richard Prokopek's complaint about leaks he said were covered under warranty. Second month in the Box.
John Yerkes & Sons Inc.
Failed to respond to Carolyn Lee's complaint about a damaged sink. Second month in the Box.
Amruss Window Cleaning
Didn't respond to Rose Marie Spandau's complaint about a damaged screen that was never repaired or returned. Second month in the Box.
Services by Scott Inc.
Didn't respond to Kimberly Hanes' request for a refund for what she says was poor workmanship on ceramic tile installation. First month in the Box.
David Mark Painting Inc.
Didn't respond to Mary Czornobil's request for a partial refund for work she says was poor and incomplete. First month in the Box.
Optimal Solution Appliance
Didn't respond to Anne Redmond's request for a refund after she says they failed to fix her dryer. First month in the Box.
When my insurance company inspected the roof because of leaks in the ceiling, they determined it wasn't properly primed, cleaned or sealed. This caused the coating to chip and wash away with the weather.
I asked Nyberg Exteriors to recoat my roof - and thoroughly prepare, clean and seal it - at no additional cost. Nyberg guaranteed their workmanship for five years, but they won't respond to my requests."
DESIRED RESOLUTION: "Nyberg Exteriors should properly reseal the roof at no additional cost."
Editor's note: The member says that Nyberg Exteriors issued a full refund and she considers the case resolved.