Palatine roofing company responds to complaint

Palatine roofing company responds to complaint

COMPLAINT: Susan O'Connell, Wilmette
"I hired Nyberg Exteriors in Palatine to seal and recoat my entire roof. I noticed portions of the silver coating wore away after just a few months. The coating washed out of the gutters and was tracked inside on my shoes.

When my insurance company inspected the roof because of leaks in the ceiling, they determined it wasn't properly primed, cleaned or sealed. This caused the coating to chip and wash away with the weather.

I asked Nyberg Exteriors to recoat my roof - and thoroughly prepare, clean and seal it - at no additional cost. Nyberg guaranteed their workmanship for five years, but they won't respond to my requests."

DESIRED RESOLUTION: "Nyberg Exteriors should properly reseal the roof at no additional cost."

STATUS: Resolved

Editor's note: The member says that Nyberg Exteriors issued a full refund and she considers the case resolved.

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