Overland Park homeowner says company won’t fix shoddy work

Overland Park homeowner says company won’t fix shoddy work

Member complaint

I called C&H Renovations of Overland Park, Kan., after finding water damage in an upstairs bedroom. The owner told me he was too busy, but referred me to his employee, Matt Witcar, to have the work done. Matt came by and said he was bonded and insured and agreed to do the roofing, gutter and ceiling repair for $600. He asked for $150 upfront for supplies.

My family and I covered the entire room with plastic and scrapped the old texture from the ceiling. Matt came back a few days later and repaired the roof and blew texture on the ceiling. I gave him another $350, and he agreed to come back and fix the gutter. He called the day he was supposed to come and rescheduled for the following day, but he never showed.

When I saw the room, it was a complete mess. The ceiling patch was uneven and cracked and there were massive amounts of textured material all over my husband’s tools, which Matt borrowed. Texture was also in the carpet, on the walls, the door and spread down the stairs to the front porch. I found cigarette butts on the floor and in the bed. Repeated calls to Matt went unanswered. The next week, I called his boss to tell him about the improper repairs and work that still needed done. C&H’s owner told me that Matt did the work on his own and it didn’t have anything to do with his company.

I asked him to talk to Matt since he referred him to me. He then texted me and told me he’d sue me if I posted my experience on Angie’s List and said his wife was a lawyer. I want the ceiling and gutter fixed per the agreement. I want to hire another contractor to fix the ceiling, as I’m not comfortable with anyone from this company coming into my home. I want $400 to pay for the repairs needed.

Sherry Bushue, Overland Park, Kan.

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


More Like This

Client claims home improvements left a mess

A Merriam, Kan., homeowner hired Creative Outdoor Solutions in Gardner, Kan., to do list of improvements but is unable to complete to customer's delight.

Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!