Overland Park handyman avoids complaint
The Penalty Box
Gerald Scott Construction
Didn't respond to Janie Higgins' complaint about what she says was shoddy and incomplete home remodeling work and their failure to pay subcontractors. Third month in the box.
Didn't respond to Lois Trayford's request for a refund for what she says was unsatisfactory work on her ceiling fan. First month in the box.
Not so fan-tastic
COMPLAINT: Lois Trayford, Overland Park, Kan.
“I hired Homeowner’s Handyman to install a new motion [sensitive] light and fix my ceiling fan. After Mr. [Matthew] Brimble [the owner] installed the light, it didn’t work, and I had to read through a long manual to figure it out. On the fan, he stated it needed a ‘box’ and purchased one at a store.
"After he completed the job, the new box stuck out about a half-inch and didn’t look right. He told me to just turn the fan on high and keep the lights on and no one would notice. I had an electrician come out to fix the issue, and he said the box wasn’t needed and the screws [Brimble installed] were way too short, and unsafe. He removed the 1/2-inch screws and replaced them with 3-inch screws.
"Mr. Brimble is now avoiding me and won’t stand by his five-year guarantee on labor. His card says free estimates, yet over the phone he told me it would be $100, and after the visit, he charged $150. Upon completion, we agreed on $125, and then he agreed by phone to refund [an additional] $70. He now refuses to return my messages. When my daughter called him, he was rude and used obscene language about me.”
DESIRED RESOLUTION: “I’m requesting a $70 refund in cash.”
STATUS: Penalty Box