Overland Park handyman avoids complaint

Overland Park handyman avoids complaint

Not so fan-tastic

COMPLAINT: Lois Trayford, Overland Park, Kan.

“I hired Homeowner’s Handyman to install a new motion [sensitive] light and fix my ceiling fan. After Mr. [Matthew] Brimble [the owner] installed the light, it didn’t work, and I had to read through a long manual to figure it out. On the fan, he stated it needed a ‘box’ and purchased one at a store.

"After he completed the job, the new box stuck out about a half-inch and didn’t look right. He told me to just turn the fan on high and keep the lights on and no one would notice. I had an electrician come out to    fix the issue, and he said the box wasn’t needed and the screws [Brimble installed] were way too short, and unsafe. He removed the 1/2-inch screws and replaced them with 3-inch screws.

"Mr. Brimble is now avoiding me and won’t stand by his five-year guarantee on labor. His card says free estimates, yet over the phone he told me it would be $100, and after the visit, he charged $150. Upon completion, we agreed on $125, and then he agreed by phone to refund [an additional] $70. He now refuses to return my messages. When my daughter called him, he was rude and used obscene language about me.”

DESIRED RESOLUTION: “I’m requesting a $70 refund in cash.”

STATUS: Penalty Box


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