Orlando roofing refund mix-up

Orlando roofing refund mix-up

Roofing ridicule

COMPLAINT: Marvin Albig, Winter Park,  Fla.

"I hired Advantage Roofing to put on a new roof. It leaked badly after they installed it. They came back twice to fix it, but it's still leaking. I called the manager and said I'd accept a refund. They told me a check was in the mail.

"The owner then called to say he was on his way over to fix the roof. I told him they had already agreed to return my money, and I had contracted another company to do the job. It was a heated discussion."

DESIRED RESOULTION: "I want a $1,300 refund."

STATUS: Resolved

Editor's note: The member accepted a $900 refund from Advantage Roofing and considers the case resolved.

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