Orlando roofing refund mix-up
COMPLAINT: Marvin Albig, Winter Park, Fla.
"I hired Advantage Roofing to put on a new roof. It leaked badly after they installed it. They came back twice to fix it, but it's still leaking. I called the manager and said I'd accept a refund. They told me a check was in the mail.
Pro Cut of Lake County Inc.
Didn't respond to Sandra Ricciardi's request to refund her for what she says was incomplete lawn care. Third month in the box.
"The owner then called to say he was on his way over to fix the roof. I told him they had already agreed to return my money, and I had contracted another company to do the job. It was a heated discussion."
DESIRED RESOULTION: "I want a $1,300 refund."
Editor's note: The member accepted a $900 refund from Advantage Roofing and considers the case resolved.