Orlando plumber resolves member’s complaint about leaky and broken water lines

Orlando plumber resolves member’s complaint about leaky and broken water lines

Member Complaint

I hired Shamrock Plumbing & Drain Cleaning of Orlando to replumb my home. The owner was prompt when it came to giving an estimate. It was all downhill after that.

The crew was late and more interested in smoking than repairing. At least two of the workers would smoke right at the end of my garage. By the time they left, my garage and front porch smelled like a stale, smoky bar after a long night.

I also found a T-valve that looks like a little nail in my driveway. Thankfully, I found it before my car tires did. Then I found about a dozen cigarette butts on my driveway. After they left, one toilet didn’t work because they didn’t turn the water valve on. I turned it back on. An hour later, there was water leaking from the connection.

The next morning, I walked outside and had water gushing out a few feet from where they connected the main line into my home. I had to shut off the water while I waited. I called the owner, and he said he’d be out soon.

He didn’t come, and sent someone from Lowe’s in his place. I told that worker I wanted to speak with the owner. The owner finally showed up in the evening, dug up a big mess, and then said it was too late to find the problem.

He told me it was a coincidence that these issues happened after the replumb, and that it wasn’t their fault.

I eventually called another company to repair it so I could have water again after three days. After talking to three plumbers, they agree that when Shamrock turned the main line back on, they did it too fast and didn’t release the built-up pressure, which blew the main water line. I would like a refund of $225.

Pamela Dixon, Casselberry, Fla.

Provider Response

Thank you for your review. Let me start by saying I offered to fix that leak after the repipe, but you wanted to have your friend fix it for you.

I sent someone else out to locate the leak because I had two other calls I had to get to as they had called before you. The only reason he had a Lowe’s shirt on was because we are the installers for Lowe’s, and he had just come from an install. He works for my company and is very capable.

I went over the evening you called to try and locate the leak. I showed you where we tied the new piping into the existing water line, and it was nowhere close to where the water was showing up.

I dug around to try to locate the leak but it started to rain hard, and it was dark.

You did tell me about my employees smoking close to your house, for which I thank you. Since then, I’ve implemented a no smoking within 20 feet of the garage rule and a fine of $5 for each cigarette butt left behind.

I looked at the toilet line and the valve was turned off. I turned it on and tested for leaks. Your repipe was done on Friday. Your drywall was completed on the next Monday. We took care of your repipe and drywall with speed and professionalism, and I am sorry you felt you had such a poor experience. Please allow me to extend a 10 percent discount on your next plumbing visit.

Mark Norman, owner

Status

Resolved

Editor’s Note: The service provider issued the $225 refund, and the member considers the issue resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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