Orlando IKEA resolves consumer complaint

Orlando IKEA resolves consumer complaint

Member complaint

I purchased cabinets, drawers and a countertop for my kitchen from IKEA in Orlando, Florida, and hired them for the installation.

The countertops were measured incorrectly.

After going back and forth with the installer and IKEA for a week trying to get them to stand behind their product and replace the countertop, they finally agreed to fix the problem.

Unfortunately, I am now waiting for them to give me a date. It took six weeks to get the first countertop.

I want them to replace my countertop in a timely manner, and compensate me for my wasted time.

Susan Goldsworthy, Satellite Beach, Florida



Editor’s note: IKEA installers corrected the countertop issue, and the member considers the matter resolved.

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