Orlando IKEA resolves consumer complaint

Orlando IKEA resolves consumer complaint

Member complaint

I purchased cabinets, drawers and a countertop for my kitchen from IKEA in Orlando, Florida, and hired them for the installation.

The countertops were measured incorrectly.

After going back and forth with the installer and IKEA for a week trying to get them to stand behind their product and replace the countertop, they finally agreed to fix the problem.

Unfortunately, I am now waiting for them to give me a date. It took six weeks to get the first countertop.

I want them to replace my countertop in a timely manner, and compensate me for my wasted time.

Susan Goldsworthy, Satellite Beach, Florida

Status

Resolved

Editor’s note: IKEA installers corrected the countertop issue, and the member considers the matter resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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