Orlando area pool service leaves work unfinished

Orlando area pool service leaves work unfinished

Pool plight

COMPLAINT: Emile Nadeau, Winter Springs, Fla.

"I hired Playwell Pools Inc. to overhaul my in-ground swimming pool. They added a fountain, decking and a new salt system. They gave me the wrong controller for the new system, then took it back and never returned with the correct one. The pool is swimmable, but the work is not finished and the fountain isn't working correctly.

"I was going to seal the tile myself, but they used play sand to fill the spaces between the tiles. Play sand won't seal correctly. The salt system keeps warning me to check the system, and the fiber optic lighting in the pool seems too dark. They let me know their business was having problems, but that was a month ago. The owner won't return my calls and posted a picture of my pool on his website without my consent."

DESIRED RESOLUTION: "I want Playwell Pools to repair and finish the work it was paid to do."

STATUS: Penalty Box

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