One-man operation brings quality computer repair
Loewy Consulting Inc.
Mark Loewenstein, owner
Mark Loewenstein started repairing computers and setting up networks for friends and family. He went into business in 1999 fixing software glitches, setting up wireless devices, and designing and hosting web sites. His one-man operation has received the Super Service Award every year since 2002.
by Paul F. P. Pogue
Mark Loewenstein has seen the technology world completely change since he went into business as a computer consultant in 1999. "When I started, very few people had more than one computer in their home," he says. In today's gadget-heavy environment, he offers a variety of services, including web design, operating system fixes and optimizing gadgets.
His experience is mostly self-taught, learning valuable skills over the course of helping out friends and family with computer problems beginning in the 1990s. He's continued to educate himself and keep up with the latest changes as technology's horizons expand. "A lot of people don't use smartphones to their maximum capacity," he notes. "The iPhone works right out of the box, but it's really about enhancing the functionality to fit your lifestyle."
One example: Inexpensive web cameras allow people to check in on their homes from a distance. "When you're on vacation, you can see what's going on from your iPhone," he says.
He says the majority of his work involves cleaning out viruses and spyware from computers. "Those things are ever-present," he says. "There will always be new ones, but also new ways to fight them." He also frequently creates data backups - and for those for whom it's too late, data recovery for crashed drives. "I can't stress enough the importance of backing up data," he says.
Loewenstein attributes his success in the field to strong communication. "I make people feel comfortable, so they don't feel intimidated by computer-speak," he says. "I follow up after the job to make sure all went well. I have a more personal relationship with the client than a big-box store would have."
Angie's List member George O'Brien of Highland Park appreciated his expertise when the family PC locked up with severe errors. "His diagnosis was perfect," O'Brien says. "He returned the computer like new the next day."