Olathe garage door company disagrees with homeowner’s claim

Olathe garage door company disagrees with homeowner’s claim

Member complaint

I hired Bousman Door of Grain Valley, Missouri, to service my garage doors as well as do any maintenance that was necessary. I paid $80 worth for labor and only received $39 worth of labor. The man that came out threatened to take the cables off the door if I didn’t pay him the full amount. I want a $40 refund.

Mark Pinkerton, Olathe, Kansas

Provider Response

The member refused to pay after the work was completed. Our technician quoted the price of what needed to be done so the garage would work correctly and the member agreed on the price. When work was completed, the member refused to pay and told our technician to get off his property or he would call the police.

His wife came home and paid our technician and apologized for her husband’s behavior. We don’t feel that we owe a refund because the work was completed as contracted.

Paul Bousman, owner

Status

Stalemate

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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