North Royalton flooring company left gaps between thresholds, consumer says

North Royalton flooring company left gaps between thresholds, consumer says

Member complaint

I hired Select Floors of North Royalton, Ohio, to install flooring and baseboards in my hallway and re-install the thresholds leading into the rooms. The thresholds between rooms are gapped. My daughter took a big fall when she tripped on one of them.

I have been trying to get them to fix the issue for months. They aren’t answering or returning my calls. I’m upset with the customer service I have received.

I trusted them, because they did work for me in the past, so I’m not sure what happened. I would like a $160 to $175 refund to pay another company to fix the threshold gaps.

Jeanette Franz, Berea, Ohio


Penalty Box

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