North Royalton flooring company left gaps between thresholds, consumer says

North Royalton flooring company left gaps between thresholds, consumer says

Member complaint

I hired Select Floors of North Royalton, Ohio, to install flooring and baseboards in my hallway and re-install the thresholds leading into the rooms. The thresholds between rooms are gapped. My daughter took a big fall when she tripped on one of them.

I have been trying to get them to fix the issue for months. They aren’t answering or returning my calls. I’m upset with the customer service I have received.

I trusted them, because they did work for me in the past, so I’m not sure what happened. I would like a $160 to $175 refund to pay another company to fix the threshold gaps.

Jeanette Franz, Berea, Ohio

Status

Penalty Box

MORE: Angie's List guide to hardwood flooring

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!