New York carpet cleaning leaves area rugs ruined

New York carpet cleaning leaves area rugs ruined

COMPLAINT: Mary Ellis, South Dartmouth, Mass.

"I hired Sunflower Carpet, Rug & Upholstery Cleaning to clean one rug and two small area rugs. When I called, they said it would cost $30. When they came, they increased the estimate to $107. I was in the process of moving and just wanted to get it done, so I agreed.

"It was supposed to take seven days, but I ended up not getting the rugs back for six weeks. During that time, they never called to let me know the progress; I had to initiate all contact. When I got them back, my rugs were ruined and looked awful. I contacted them and all they did was refund the money [I paid them for cleaning]. They didn't offer to reimburse me for the rugs they ruined."

DESIRED RESOLUTION: "I'd like $800 - the replacement value of the rugs."

STATUS: Penalty Box


Penalty Box

Great Neck 7 24 Anyplace Emergency Locksmiths
Failed to address Nadine Rivellese's complaint that they overcharged her for lock installation. Second month in the Box.

Charlie's Paving
Didn't answer John Westrich's complaint that they won't repair his driveway. Second month in the Box.

RWI Sting Ray Pools
Didn't respond to Barbara Raeder's complaint that they charged her for pool work she says was performed poorly or not at all. First month in the Box.

Sunflower Carpet, Rug & Upholstery Cleaning
Failed to address Mary Ellis' complaint that they damaged rugs she hired them to clean. First month in the Box.

Paul Moli
Didn't respond to Rose Camisa's complaint regarding workmanship on steps she says now need repaired. First month in the Box.

LAK Construction Corp.
Didn't respond to Theresa Doria's request for a refund or the completion of a home addition she says they left unfinished. First month in the Box.


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