New Port Richey carpet cleaner extends offer to dissatisfied customer

New Port Richey carpet cleaner extends offer to dissatisfied customer

Member complaint

I hired AmeriScot Clean of New Port Richey, Florida to clean all the carpets in my house and an area rug.

We were very happy until, within a couple of months, stains started re-emerging, something I’d never had happen with previous carpet cleaners. Traffic soiled areas reappeared, too. Worse than that, circular white spots started appearing in most of the carpets that were cleaned.

I contacted the company and was told that the technician who cleaned the carpets would come back the next time he was in the area. He emailed some time later, saying he hadn’t forgotten me, but it’s been several months now and we haven’t seen or heard from him.

Because of the white spots, we will probably have to replace the carpeting. We are very disappointed.

I want a refund of $220 to use toward replacing the carpet.

Candida Sandford, Tampa, Florida

Provider response

We performed this service and received a positive review from the member shortly afterward. Seven months later, we received a message that she was not satisfied with the job. By the time we received her complaint, her carpets were due for another cleaning.

We do offer a money-back guarantee for our service, but only if the customer gets back to us within a reasonable time from the date of service. I believe an expectation for any type of refund seven months after a service is performed is unrealistic, much less a full refund.

I will offer the member a $100 refund, and that is about $100 more than I feel I should offer to resolve this situation.

Guy Colerick, owner



Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!