New Jersey appliance repair specialist reimburses homeowner for repair
I hired Affordable Services of Jackson, New Jersey, to repair a cooling and ice accumulation problem on my refrigerator.
The repair included a diagnostic check, and the repair man didn’t notice that the fan needed to be replaced. Consequently, it didn’t cool enough.
He refused to return phone calls or honor his 90-day service guarantee. I hired another service to replace the fan.
I want $300 to cover the cost and a letter of apology.
Robert Schonfeld, Manhattan
I was out of the country and did not have access to voice messages.
I contacted the member after I returned. Unfortunately, he refused to understand.
I can’t disagree with the company the member hired to replace the motor fan. I told him that the cause of the ice formation on the wall could be the fan motor and/or temperature control. I also suggested that he might need to replace the fan motor because the refrigerator is 30 years old. He told me to leave it alone because it was working.
I also mentioned that the temperature control was malfunctioning, which caused the refrigerator to run continuously and create ice on the back wall.
Because of the age of the refrigerator, I didn’t have the needed part in my truck and had to special-order it. I made sure it arrived before my vacation to accommodate the member. I completed the job.
I will send the member a check for $300 after I receive copies of the letters the member sent to all [consumer] agencies, remove his complaint against our company and settle the $599.64 credit card charge the member disputed.
John Dublon, president
Editor’s note: The member accepted the company’s $325 credit via the credit card company.
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