New Jersey appliance repair specialist reimburses homeowner for repair

New Jersey appliance repair specialist reimburses homeowner for repair

Member complaint

I hired Affordable Services of Jackson, New Jersey, to repair a cooling and ice accumulation problem on my refrigerator.

The repair included a diagnostic check, and the repair man didn’t notice that the fan needed to be replaced. Consequently, it didn’t cool enough.

He refused to return phone calls or honor his 90-day service guarantee. I hired another service to replace the fan.

I want $300 to cover the cost and a letter of apology.

Robert Schonfeld, Manhattan

Provider response

I was out of the country and did not have access to voice messages.

I contacted the member after I returned. Unfortunately, he refused to understand.

I can’t disagree with the company the member hired to replace the motor fan. I told him that the cause of the ice formation on the wall could be the fan motor and/or temperature control. I also suggested that he might need to replace the fan motor because the refrigerator is 30 years old. He told me to leave it alone because it was working.

I also mentioned that the temperature control was malfunctioning, which caused the refrigerator to run continuously and create ice on the back wall.

Because of the age of the refrigerator, I didn’t have the needed part in my truck and had to special-order it. I made sure it arrived before my vacation to accommodate the member. I completed the job.

I will send the member a check for $300 after I receive copies of the letters the member sent to all [consumer] agencies, remove his complaint against our company and settle the $599.64 credit card charge the member disputed.

John Dublon, president

Status

Resolved

Editor’s note: The member accepted the company’s $325 credit via the credit card company.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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