Nashville garage door company resolves sealing issue

Nashville garage door company resolves sealing issue

Member complaint

I hired Allied Overhead Door of Nashville, Tennessee, to install a new garage door opener, spring, replace rubber at the door bottoms and provide new hand-held openers.

I thought the bid was high, but agreed to the service. I advised them on what was needed prior to the visit, but they came without the proper equipment to replace defective items.

They agreed to charge no labor on the second trip, but came back with a bill that didn’t discount the labor as promised. They said they needed to order a single rubber piece. I agreed to replace both although both were not needed. The rubber-bottom slides do not fit and cause water to flood into the garage on both sides.

Related: Angie's List Guide to Garage Doors

I called to request they revisit the property to correct the issue, but they argued they installed the doors properly. They reimbursed the cost of the labor, but I want a refund of $135 for the cost of the defective rubber pieces.

Linda Vaughn, Gallatin, Tennessee

Provider response

I’ve reached out to the member about her concerns with the work we provided. I went out myself to see what we could do to alleviate her issues.

I did see another option for her to end this issue of her door not keeping water out. We ordered the required parts required. If these new parts do not resolve her problems, we will provide the $135 refund.

John Ford, customer service manager

Status

Resolved

Editor’s Note: The replacement parts alleviated the flooding and the member considers this case resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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