Mundelein electrician keeps his word on price
by Paul F. P. Pogue
After more than two decades working for other companies or subcontracting and seeing what he felt was a lack of customer service, Mundelein electrician Scott Nelson says he got fed up and decided to do things his own way, so he started up his own electrical contracting business two years ago.
"I like to keep my service very personal," he says. "Back when I was working with other contractors, sometimes they had a problem with me getting too personal and talking to customers too much. But I believe customers are paying for my expertise, and they deserve my attention."
He named the company Scott Nelson Electric out of a sense of accountability: "I want my own name to be on every job we do." Nelson focuses his electrical work on residential repairs and installations, with two electricians working under him, and adheres to a no-surprises philosophy.
"Once I give a price quote, it'll never surpass that," he says. "I don't look at my customers like they're just people I'm going to make a living from. I'm honored that they call me to come into their homes. When we leave, we make sure everything's as neat and tidy as if we were never there."
Angie's List member Steven Koules of Lake Forest appreciated Nelson's directness when he hired him to install security lights and later a cable. "He's a rare find," Koules says. "Scott doesn't quote one price and then try to inflate it once he's on the job. His philosophy is to treat his customers fairly, and that will lead to future business. How right he is!"
Nelson received the Super Service Award his first year in business, and says it means a great deal to him: "I look at it as if my customers themselves gave me that award."
He attributes his success to being dedicated to a job he enjoys: "In electrical, you've got to work with your head as well as your hands," he says. "I love my work, and fortunately I get paid for what I love.